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IT Specialist

Disability Rights Wisconsin - Madison, WI 53703
Disability Rights Wisconsin, a nonprofit organization, is seeking to fill the new position of IT Specialist. DRW offers competitive salaries, excellent benefits, and a great work environment. DRW seeks applicants who are enthusiastic and who have a strong work ethic and excellent organizational skills. Members of racial/ethnic minority groups and persons with disabilities strongly encouraged to apply. EEO/AA Employer.
This position provides professional technical services and end-user support on a wide variety of issues. The IT Specialist will perform IT support tasks using strong customer service, troubleshooting, and documentation skills. This position requires the ability to work with users and assist them in their use of technology. Work is performed under the supervision of the IT Manager.
Essential Duties and Responsibilities:

  *   Perform helpdesk support and troubleshooting
  *   Support staff with software and hardware use
  *   Staff accounts management (setup, terminate, and archive)
  *   Patching workstations and laptops
  *   Maintain workstation lifecycle - setups/transfers/recycle
  *   Maintain equipment inventory lists
  *   Printer and WIFI troubleshooting and maintenance
  *   Anti-Virus and malware monitoring and maintenance
  *   Conference room video maintenance and monitoring
  *   WordPress development
  *   SharePoint Site Development and Maintenance
  *   Assist with IT projects as needed including deployments of new software
Education and Experience Required:

  *   Associates' Degree or relevant work experience.
  *   Excellent customer service skills, effective in oral and written communications particularly in documenting work and communicating technical information to non-technical users.
  *   Strong work ethic, professional, organized, and flexible; able to work independently to solve issues through self-directed research and troubleshooting.
  *   Ability to handle and prioritize multiple tasks.
  *   Prior knowledge in Microsoft Office suite of applications and Office 365 platform.
  *   Solid foundation of knowledge of PC hardware configuration and Windows operating systems.
  *   Fundamental understanding of Microsoft server administration, Active Directory, and network connectivity methods.
  *   Ability to drive to our four office locations and to lift at least 30lbs.
To be considered for an interview, submit resume, a letter of interest, and the following forms linked here<http://www.disabilityrightswi.org/wp-content/uploads/2016/07/IT-Support-Specialist-Position-Description-with-AA-Form.pdf>:
Disability Rights Wisconsin
131 W. Wilson St., Suite 700
Madison, WI 53703

or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.<mailto:This email address is being protected from spambots. You need JavaScript enabled to view it.&gt;
Job Type: Full-time

Nancy Solberg
Human Resources Specialist
131 West Wilson St, Suite 700
Madison, Wisconsin 53703
608-267-0214 Voice
608-267-0368  Fax


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